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Terms & Privacy Information
1. GENERAL INFORMATION
We welcome you to our online store CU Life Protect , which sells the products of the company under the name “CU Life Protect P.C.”, with its registered seat at the 26th km of the Regional Highway of Athens- Thiva (hereinafter the «Company»).
The promotion, - presentation, selling, transport, storing, delivering and returning of our products displayed on this site as well as the protection of your personal data and the security of your transactions are governed by these terms of use, which we invite you to read before navigating to CU Life Protect and making your purchases. By navigating through CU Life Protect website as well as by making any transactions or communication with our Company you accept these terms unconditionally.
Our Company reserves the right to modify, renew or upgrade at any time and without prior notice of the user / consumer / guest / member of CU Life Protect:
(a) part or all of these terms of use, (b) part or all of the content of CU Life Protect and (c) part or all of the CU Life Protect 's interface, structure, or configuration, as well as its technical specifications. In addition, the Company reserves the right at any time, unjustifiably and without prior notice from the user / consumer / visitor / member of CU Life Protect , to terminate, suspend or terminate CU Life Protect . The user / consumer / consumer / member of CU Life Protect fully recognizes and accepts all of the above with the sole navigation and / or use of the services.
2. DESCRIPTION OF SERVICE
The online store CU LIFE PROTECT displays, promotes and sells the products it produces or the products of the suppliers it partners with. The Company reserves the right to freely choose the products it displays at CU Life Protect and modify, renew and / or withdraw them at any time and without prior notice. The same applies to its pricing policy, any bids and discounts it may choose and freely carry out, as well as modify, renew and / or withdraw at any time and without prior notice and / or deadline.
3. REQUEST FOR ORDER & COMPLETION OF ORDERS
We take every possible measure for the availability of our products as it appears in CU Life Protect , there may be a case that a product displayed on CU Life Protect may not be available or not available within the CU Life Protect delivery time for reasons that do not fall into our own sphere of influence (such as lack of raw materials). For this reason and in order to fully inform you and protect you from unpredictable events, the orders are completed as follows:
a) DELIVERY OF REQUEST FOR ORDER
You can browse our online store, freely choose the products of your choice and place them in your shopping cart. Then, following the 'steps' indicated to you at any time, you will need to send your request for order to our Company. In order to serve you better and facilitate your future purchases on your first order, you shall register as a CU Life Protect user by filling in all of your personal information requested in the corresponding registration form. Then, each time you complete your purchases, you fill in all the details of your ordering request that appear on the order form. All data sent to our Company fall under the strict Privacy Policy maintained by our Company and are collected and processed with complete security and diligence and only upon your express consent to the delivery of the above form. In any case, whenever you submit a request for order to our Company, you must first accept the present terms of use governing the transactions between us as set out in Article 1 above. You are also responsible for the correctness and legality of the above given data, which our Company knows only on your statement.
b) PROCESSING REQUEST FOR ORDER
When processing your request, the availability of all products that are included in your order request is checked.
i) If all the products included in your request are available within the delivery time stated in our online store then you will be sent a message to the e-mail address you have indicated to us confirming your order and which will include all the details of it. The shipment of the products will then take place based on the delivery schedule of our courier company.
ii) If one/more item(s) are not available and / or a product will be available after the delivery time listed in our online store, then our Company will contact you either with a message to your e-mail address and / or to the mobile phone number you have given us, either by direct contact with you through a representative (or in all of the above ways) in order to arrange you any modification, correction or cancellation of your order. If we cannot reach you within 10 days after sending your request, your request will be canceled automatically and you will have to send a new request again to us. In any case, for any new order (modified or not) we will send you a new email to the email address you have notified us of, and this will be the confirmation of your order under which your order will be executed. The shipment of the products will then take place based on the delivery schedule of our courier company. iii) Our Company may contact you via e-mail and / or message on the mobile phone that you have indicated to us during your registration throughout and until your order has been delivered to you on any issue related to the receipt, processing, execution and / or transfer of your order and / or payment and / or return of the products or anything else. The parties agree that such communication (by e-mail and / or message to your mobile phone-sms) also covers the legal requirements for your written notification, confirmation of your order, where and when the law requires so. If you wish to express your objections, or to provide you with clarifications on the content of a message you have received according to the above, or for any other reason, you may contact us at the following telephone number:+302105551964.When processing your request, the availability of all products that are included in your order request is checked.
i) If all the products included in your request are available within the delivery time stated in our online store then you will be sent a message to the e-mail address you have indicated to us confirming your order and which will include all the details of it. The shipment of the products will then take place based on the delivery schedule of our courier company.
ii) If one/more item(s) are not available and / or a product will be available after the delivery time listed in our online store, then our Company will contact you either with a message to your e-mail address and / or to the mobile phone number you have given us, either by direct contact with you through a representative (or in all of the above ways) in order to arrange you any modification, correction or cancellation of your order. If we cannot reach you within 10 days after sending your request, your request will be canceled automatically and you will have to send a new request again to us. In any case, for any new order (modified or not) we will send you a new email to the email address you have notified us of, and this will be the confirmation of your order under which your order will be executed. The shipment of the products will then take place based on the delivery schedule of our courier company. iii) Our Company may contact you via e-mail and / or message on the mobile phone that you have indicated to us during your registration throughout and until your order has been delivered to you on any issue related to the receipt, processing, execution and / or transfer of your order and / or payment and / or return of the products or anything else. The parties agree that such communication (by e-mail and / or message to your mobile phone-sms) also covers the legal requirements for your written notification, confirmation of your order, where and when the law requires so. If you wish to express your objections, or to provide you with clarifications on the content of a message you have received according to the above, or for any other reason, you may contact us at the following telephone number:+302105551964.
4. PAYMENT METHODS
In order to provide you with a better and more complete service, our Company provides an array of ways to pay for the products you are interested in buying, which, as analyzed below, is linked, among other things, to the time of processing your order request and / or the time of shipment to you. Once you've decided which payment process suits you, you choose the appropriate payment method at the appropriate part of your order form and enter the required details if needed. The collection and processing of personal data and payment details you send to us fall under the strict Privacy Policy maintained by our Company and are collected and processed with complete security and diligence and only upon your consent, given to us when sending your order request. Especially for credit card payments, all the necessary security measures that ensure maximum protection in your electronic transactions and secure your payments are taken in cooperation with the financial institutions involved are taken.
Please click here to see the available payment methods.
5. RETURN PROCEDURE
The return of products ordered online (regardless of the return reason)will take place by sending an email to info@culifeprotect.com , always within the deadline and under the conditions set forth Return Policy (Article 7) during working days and hours (Monday to Friday 09:00 - 17:30).
6. RETURN POLICY
1) WITHDRAWAL
You have the right to return the product you received within 14 calendar days unjustifiably from the day you received it, at no cost other than return (courier, shipping, post or other), which will be on your own your responsibility and your own costs (unless otherwise specified by the Company as a whole or specifically for specific products). Necessary conditions for exercising the right of withdrawal within 14 days are: Not to have used the product, all items to be returned in the best condition without damages, without any defects (subject to the return of a defective product), complete and within their packaging (for items received in a special pack fragile products - should be returned in their special packaging) and to be accompanied by all the necessary documents.You can find the withdrawal form here:
2) RETURN AND / OR REPLACEMENT POLICY
a) Our Company takes every possible measure to ensure that all products (regardless of their species) are packaged specifically and carefully to reach you without damage. Also, our Company takes all the necessary measures (in cooperation with its suppliers and transporters) to send these items in special packaging,which protect them completely against any damage during transportation and / or storage. In very rare cases, however, there is a risk that any of these products will be damaged when it is shipped to you. Also in very rare cases you may receive a product with a defect. For this reason, and irrespective of your above-mentioned right of withdrawal, which is not affected, we invite you to check the products upon receipt.
b) If you receive the product without expressing a specific reservation, it means that you have received the product from our Company unreservedly. However, if you notice that there is a deterioration and / or a defect in the product, you can contact us by e-mail at info@culifeprotect.com and / or by telephone at +302105551964, stating if you wish to be sent a replacement or if you wish to exercise your right of withdrawal.
c) In an effort to meet our customers' expectations in the products they choose from CU LIFE PROTECT, we offer the possibility of returning to all products for exchange or full refund within 14 calendar days from the date of delivery of the products based on the receipt documents.
We fully refund the money that corresponds to the value of the order and the shipping costs or we undertake to replace the product with the correct one at our own expense, returning the wrong and sending the right one. In the event that there is no error on the part of our Company, only the amount of money corresponding to the value of the products is refunded and the shipping costs are borne exclusively by the customer. Refunds are made within 30 days of the return and receipt of the products by us. For the refund you must register your bank account. For returns, proof of retail is necessary. In case of issue of an invoice, the refund must be made by a consignment note. Before returning the product you should contact us at: info@culifeprotect.com .
Please remember that we can proceed with the refund if return products meet all of the above conditions and are suitable for sale. The consumer is always responsible for sending back the product to our office premises.
7. POSSIBILITY OF CANCELLING ORDER
It is possible to cancel your order in the following cases:
a) Before sending / receiving the product - Cancellation is possible by sending an e-mail to info@culifeprotect.com .
b) After receiving the product - You can exercise your right to cancel within 14 calendar days.
8. USE / OPERATION & WEBSITE CONTENT
a) Both parties (Company and consumer) are bound to the fair and in good faith use and operation of the site. To have proper and complete access to CU Life Protect JavaScript language as well as the ability to download cookies must be enabled in the browser. To use CU Life Protect it is recommended to use the latest versions of browsers. The Company takes all necessary measures for the continuous and uninterrupted operation of CU Life Protect , but reserves the exclusive right, and the consumer accepts it, to interrupt permanently or temporarily the operation of CU Life Protect with or without warning to users / members and visitors of CU Life Protect . In any case, the user / consumer / visitor / member takes responsibility and agrees that they will not use CU Life Protect to send, publish, send by e-mail or otherwise transmit any content is illegal, harmful, threatening, abusive, defamatory, vulgar, obscene, libelous, violation of someone else's privacy, showing empathy, or expressing racial, national or other discrimination, can cause harm to minors in any way, is not entitled (such as inside information, proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), violates any patent, trademark, trade secret, copyright or any other intellectual property rights, other proprietary rights of third parties, contains software viruses or any other codes, files or programs designed to cause interruption, damage, not destruction or equipment the operation of any computer software or hardware, intentionally or unintentionally contravenes existing Greek and EU legislation and provisions that may impede third parties in any way and any content used to collect or store personal data about other users.
b) Content CU Life Protect The Company is taking all due care for the proper publication - display of the information related to the products it promotes through CU Life Protect . However, our Company is not responsible for possible errors in the operation of the e-shop regarding the listed and displayed information (such as, indicatively, the price, availability, photo, kind, etc.) that may be due to technological failures, typographical and / or "human" mistakes and / or incorrect information from suppliers, even if they are negligent. If you find an error before and / or after the completion of your order, we invite you to send an email to info@culifeprotect.com and / or contact us at +302105551964. In any case, however, if you find an error, we invite you not to send an order request before our Company is notified and able to clarify the issue. Our Company reserves the right and the user / consumer / visitor / member of CU Life Protect accepts, to modify the listed prices and changes and / or withdraws offers at any time with or without prior notice from users / consumers / visitors / members of CU Life Protect .
9. COPYRIGHT
The entire content of CU Life Protect (except those items belonging to third parties, e.g. copyright of third parties, partners, entities), i.e. indicatively and not restrictively the texts, photographs, drawings, commercial and financial data, programs, all kinds of records, trademarks/logos, the layout of CU Life Protect, etc., are intellectual property of the Company and are protected by the relevant provisions of Greek Law, European Law and all applicable international conventions, on intellectual property. Under no circumstances should their appearance and display in CU Life Protect be construed as transferring and / or licensing and / or the right to use them. Under no circumstances should their appearance and visibility in CU Life Protect be construed as a transfer and/or assignment of a license and/or right of use. On the basis of the above, therefore, the total or partial copying, distribution, transfer, processing, storage, reproduction, republication, modification and any related action on the above data is expressly prohibited, without any express prior written consent of the Company. Otherwise, these actions may constitute an infringement of the intellectual/industrial property rights of the Company, which reserves the right to claim any positive and consequential damage caused to it in accordance with the provisions of the applicable law. The user / consumer / guest / member of CU Life Protect accepts and acknowledges that the Company has the ability to make commercial use (either by itself or by third parties) of all the elements that appear on CU Life Protect as well as to modify it whenever it wishes with or without previous notice to users / consumers / visitors / members of CU Life Protect .
10. COMPANY POLICY FOR PERSONAL DATA
11. DATA AND TRANSACTION SAFETY
Our Company recognizes as a matter of major importance the issue of data and transaction security and therefore takes all necessary measures to safeguard them. The site protects its members from any data interceptions with the data encryption method. Customer details are not disclosed to third parties and while browsing the site remain encrypted and therefore not visible to unauthorized third parties. Encryption is valid at all stages and procedures for the transaction and sending of your personal data to and from CU Life Protect , as indicatively in the shopping cart, the log in, the order form, when transferring data from and to the Company e.t.c. Furthermore, while making credit card payments the credit details are protected by the method of encryption in 128bit. The information remains encrypted and is not disclosed to any 3rd person. The codes used to identify you are: a) the Entry Code (e-mail or username); and b) the Personal Security Password (password), which each time you register them give you access with complete security to your personal information. You can change the above codes whenever and as often as you like. The only person who has access to your information is you through the above codes and you are solely responsible for keeping secrecy and hiding it from third parties. In case of loss or leakage you must immediately notify us, otherwise our Company is not responsible for the use of your secret code by an unauthorized person. For security reasons, we recommend that you change the above codes at regular intervals and avoid the use of the same and easily detectable codes, possibly using not only letters and numbers, but also symbols for creating your passwords.
12. LIMITATION OF LIABILITY
The user/consumer/ visitor/member of CU Life Protect fully and undeniably accepts the exclusive right of the Company to discontinue the use of the passwords on the services of CU Life Protect and to discontinue the availability of its content and information whenever the Company considers that these Terms of Use are violated by the user/consumer/guest/ member or there are indications and/or complaints that illegal acts or omissions are being carried out by user/consumer/guest/ member. It may also discontinue, suspend, modify the operation of CU Life Protect in whole or in part, permanently or temporarily at any time with or without prior notice of the user/consumer/visitor(s) of CU Life Protect. The Company and its partners make every effort, within the framework of the technology audit they perform at regular intervals, to ensure that CU Life Protect 's services, content and transactions are carried out seamlessly and without interruption and to maintain its high level of security. However, it is not responsible if, for any reason, including negligence, CU Life Protect is disrupted or becomes difficult and / or impossible to access and / or if, despite the security measures in place, "viruses" or other harmful software and transmitted to the user / visitor terminals, or if unauthorized third parties interfere in any way with the content and operation of the site, making it difficult to use or causing problems in its proper operation or by stealing data relating to the personal data of customers and registered users of CU Life Protect. In addition, the Company is not responsible for the communication of the consumer with third parties that may be advertised in CU Life Protect, and is also not responsible for any issue arising from the possible conclusion of any draft commercial transaction between the user/member and the third advertiser. Furthermore, our Company is not in any way liable for any legal or civil and/or criminal claims or for any damage (positive, special or consequential which, indicatively and not restrictively, is a loss of profits, data, financial satisfaction, etc.) of users/consumers/visitors/members of CU Life Protect or third parties from a cause related to the operation or/or non-use of CU Life Protect and/or inability to provide services and/or information made available by the Company through CU Life Protect and/or any unauthorized interventions by third parties in products and/or services and/or information made available through it and/or for any security gaps. In any case, however, and if any of the above is due to a proven deception of the Company, the Company is liable only to cover any positive damage suffered by the injured party and is related directly to the above and the Company's deception. All limitations of liability contained in these Terms of Use that are recognized and accepted by the user / consumer / guest / member of CU Life Protect as a whole are valid and in accordance with good faith and honesty.
13. LINKS WITH OTHER SITES
CU Life Protect may contain references to websites for the content and services of which the Company has no responsibility nor does it guarantee their continued and secure accessibility. Therefore, for any problem encountered during the visit / use of these websites, the user / visitor must address directly to the respective websites, which bear the sole responsibility for remedying this problem. The Company should not in any way be deemed to accept or adopt the content or services of the websites and pages to which it refers or is linked to them in any way. For any problem that arises when visiting the websites solely responsible is the respective administrator / owner of the website.
14. FORCE MAJOR EVENTS
Our Company is not responsible for any failure to fulfil or delay in fulfilling any of its obligations caused by events that are not subject to its reasonable control (Force Majeure Event). A force majeure event shall be considered to be any act, event, failure to perform, omission or accident which is not subject to its reasonable control and includes in particular (but not restrictively) the following:
a. Strikes or other trade union actions.
b. Social unrest, insurrection, invasion, terrorist attack or threat of a terrorist attack, war (whether declared or not) or a threat or preparation for war.
c. Fire, explosion, storm, flood, earthquake, precipitation, epidemic, pandemic or other natural disaster.
d. Inability to use railways, ships, airplanes, motor vehicles or other public or private means of transport.
e. Inability to use public or private telecommunications networks.
f. Acts, decrees, laws, regulations or government restrictions.
g. Any strike, failure or accident of ferry and postal services or other means of transport. The fulfilment of our Company's obligations under any Contract is deemed to be suspended for the period during the Force Majeure Event and the time to fulfill our obligations will be extended for a period equal to the duration of that period. We will make every reasonable effort to end the Force Majeure Event or find a solution to enable our obligations under our contract despite the Force Majeure Event.
15. OTHER TERMS
(a) Jurisdiction – Applicable Law - For any dispute that may arise regarding the operation and use of the site, if it is not possible to settle it by consent, the Courts of Athens are competent. For any dispute regarding the interpretation and application of these Terms and conditions and on any other matter relating to the use of CU Life Protect, Greek law is applicable. For the above settlement, the user / consumer / visitor / member of CU Life Protect has the ability to contact the Electronic Dispute Resolution platform via the internet at webgate.ec.europa.eu/odr/ which is directly connected to Competent independent Authority "Hellenic Consumer Ombudsman" (http://www.synigoroskatanaloti.gr).
This platform may request that the dispute be resolved and CU Life Protect may then be summoned by the competent authority to the email address: info@culifeprotect.com. In any case of non-compromising settlement of the dispute through the HED platform, the civil courts are competent as defined in 15 a.
b) Invalidity of a term - If one of the above mentioned terms is or becomes invalid, the remaining terms of this Agreement shall not be affected.
c) Modification of terms of use – These terms of use may be amended at any time by the Company with or without prior notice. Any modification of the terms is valid by posting to CU Life Protect and our users/ consumers/visitors/members are obliged to be informed themselves of the content of any changes to the terms.
d) Interpretative term - At any part if these Terms, the refund and/or creditation of the client's account is always meant as interest-free.
e) Headings - The headings used in these Terms of Use are made to facilitate the reference to its terms and not to facilitate the Convention.
f) Delay in exercising a right - Any delay in exercising part or all of the rights deriving from these terms shall not result in a weakening or waiver of that right which may be exercised at any time at a later stage and at the reasonable discretion of the rightholder.
h) Acceptance of Terms - The user / consumer / visitor / member of CU Life Protect declares that he / she has read these terms and accepts them as a whole and that he / she acknowledges that they govern all the services provided by CU Life Protect throughout his /her browsing the CU through Life Protect .